Am I responsible if the item does not match the description?

Question

Yes. The seller is fully responsible for the conformity of the item sold on Cyclem. This means that the item received by the buyer must strictly match the description and photos published in the listing.

Obligation to provide an honest and accurate description

When listing an item, the seller agrees to:

provide an accurate, complete, and truthful description,
clearly indicate the actual condition of the item (new, used, wear, defects),
use only real photos of the item being offered,
not omit important information that could influence the purchase.

Photos are an integral part of the description: they must faithfully reflect the item being sent.

Importance of photos

Photos allow the buyer to make an informed decision. They must:

show the item from multiple angles,
clearly display defects, signs of wear, or unique features,
exactly match the item being shipped.

Any significant difference between the item received and the photos may be considered non-compliance.

What happens in case of a non-compliant item?

If the item does not match the description or photos:

the buyer may exercise their right of return within the specified timeframe,
the return is carried out in accordance with the platform's rules,
the refund is issued only after the seller confirms receipt of the return.

Cyclem does not mediate in the evaluation of disputes but applies the rules set by the platform.

Consequences for the seller

In cases of repeated or blatant violations:

the listing may be removed,
temporary restrictions may be applied to the account,
the account may be suspended or terminated in cases of abuse or deceptive practices.

The seller remains responsible for:

the content of their listing,
the conformity of the item shipped,
compliance with the rules applicable on Cyclem.

Key takeaways

✔ The seller is responsible for the conformity of the item
✔ Photos and descriptions must be accurate and complete
✔ Any misleading information may result in a return or sanctions
✔ Transparency is essential for selling with peace of mind

Keywords: seller responsibility, honest description, importance of photos, non-compliance, right of return, possible sanctions