What to do if the buyer doesn’t confirm receipt?

If the buyer doesn’t confirm receipt of the item in the app, no specific action is required from the seller. 24 hours after delivery, the transaction is automatically validated.

Once automatic validation is completed:

• the sale is considered finalized,
• the funds become available in the seller’s merchant account,
• the seller can request a withdrawal of their earnings (after identity verification if necessary).

This mechanism is implemented by Cyclem SA to prevent transactions from being unnecessarily stuck.

When to contact support?

Cyclem support should only be contacted as a last resort, for example if:

• the transaction is still not validated after the automatic delay,
• a technical issue prevents the status from being updated.

Key points to remember

✔ If the buyer takes no action, the transaction is automatically validated
✔ The automatic validation delay is 24 hours after delivery
✔ The funds then become available to the seller
✔ Support should only be contacted in case of a technical issue

Keywords: buyer non-validation, 24-hour delay, automatic validation, unlocked funds, seller stress, last-resort support