What happens in case of a dispute between the buyer and me?

Question

In case of a disagreement between a buyer and a seller, it is important to remember that the sales contract is concluded directly between the two users. Cyclem provides a technical framework and rules but does not act as a mediator or arbitrator in the dispute.

The general principle

A dispute may arise when there is a disagreement about the conformity or the process of the sale.

In all cases:

exchanges must remain courteous and factual,
communication is conducted via the integrated messaging system,
the rules set by the platform automatically apply.

Cyclem does not assess the good faith of the parties and does not resolve substantive disputes.

Typical cases of disputes

Item not as described

If the buyer believes that the received item does not match the listing (condition, unmentioned defects, differences from the photos):

they can exercise their right of return within the specified timeframe,
the return must comply with the imposed conditions (shipping method, deadlines),
the refund is issued only after the seller confirms receipt of the return.

Disagreement about the item's condition

A disagreement may arise regarding the assessment of the condition (wear, defects, signs of use). In this case:

the photos and description in the listing serve as a reference,
the buyer retains the option to return the item if dissatisfied,
Cyclem does not make judgments on the interpretation of the item's actual condition.

Refusal to confirm receipt

If the buyer does not confirm receipt:

the transaction remains pending,
if no report is made within 24 hours of delivery, the transaction is automatically validated,
the funds then become available to the seller.

Reviews and ratings

At the end of a transaction, users can leave a review about their experience.

Reviews allow:

users to share feedback with the community,
to foster trust between buyers and sellers,
to highlight serious and transparent sellers.

⚠ Reviews must reflect a genuine experience, remain respectful, and comply with the platform's rules.

Cyclem reserves the right to moderate or delete any abusive, defamatory, or non-compliant reviews.

The role of Cyclem support

Cyclem support can be contacted:

in case of a technical issue (bug, blocked status, anomaly),
for questions related to the platform's operation,
or to report abusive behavior or violations of the Terms of Use.

⚠ Support does not resolve commercial disputes and does not decide the outcome of disagreements between buyer and seller.

Key takeaways

✔ The contract directly binds the buyer and the seller
✔ Cyclem does not act as a mediator or arbitrator
✔ Photos and descriptions serve as a reference
✔ The right of return is the solution provided in case of disagreement
✔ Reviews help assess user reliability
✔ Support intervenes only for technical or compliance issues

Keywords: dispute between users, Cyclem not a mediator, item not as described, disagreement about condition, refusal to confirm receipt, right of return, reviews and ratings, technical support