My refund is delayed or seems stuck, what should I do?

Last resort – support

Before contacting support, a few checks are important.

Checklist before contacting

Make sure that:

• ✅ a refund is indeed planned in your case,
• ✅ the return has been received by the seller (if applicable),
• ✅ fewer than 8 business days have not yet passed,
• ✅ the transaction status has changed (visible on the transactions page, from your profile).

When to contact support?

Contact support only if:

• the delay significantly exceeds 8 business days,
• the refund seems stuck without explanation,
• the status is no longer changing.

The contact form is the final step.

Key points to remember

✅ Always check the timelines before contacting support
✅ Most refunds proceed normally
✅ Support intervenes as a last resort

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