How am I refunded if I paid with my piggy bank?

If your order is cancelled (non-shipment, cancellation…), each part of your payment goes back to its original source.

Where does each part of the payment go back?

• the part paid with your credits or gifts is credited back to your credits or gifts balance,
• the part paid with your Cyclem wallet is credited back to your wallet, immediately reusable,
• the part paid by card, TWINT or PostFinance is refunded via our payment provider — the usual timeframe applies.

👉 See: How long does a refund take?

What about my vouchers or promo codes?

• a used voucher is credited back and becomes usable again,
• the use of a promo code is returned to you,
• the welcome voucher is replaced by a new voucher, to reactivate the next time you open the app,
• for a bundle purchase, the benefit is returned once all the transactions of the bundle are cancelled.

What is not refunded

Buyer protection fees are not refunded in case of cancellation.

👉 See: Why aren’t buyer protection fees refunded?

👉 See: What exactly am I refunded?

Key points

✔ Each part of the payment goes back to its source (credits or gifts, wallet, card)
✔ Vouchers and promo codes returned
✔ Welcome voucher replaced by a new voucher
✔ Buyer protection fees not refunded
✔ Usual banking timeframes for the card part

Keywords: refund, wallet, credits, gifts, voucher, promo code, cancellation, card