What exactly am I refunded?

The refunded amount depends on the specific situation.

Case by case

🔹 Non-shipment or cancellation by the seller

• ✅ Item price: refunded
• ✅ Shipping fees: refunded
• ❌ Buyer protection fees: not refunded

🔹 Parcel lost or stolen before receipt

• ✅ Item price: refunded
• ❌ Buyer protection fees: not refunded
• ❌ Shipping fees: depends on the actual transaction scenario

🔹 Voluntary return (change of mind)

• ✅ Item price: refunded
• ❌ Initial shipping fees: not refunded
• ❌ Return shipping fees: at the buyer's expense
• ❌ Buyer protection fees: not refunded

Key points

✅ The refund always depends on the scenario
✅ Buyer protection fees are never refunded
✅ A voluntary return only refunds the item

Keywords: refund, item price, shipping fees, return shipping fees, buyer protection fees, non-shipment, lost parcel