How long does a refund take?

A refund is not instantaneous.

Expected timeframes

Once the refund is approved:

• it is processed by Payrexx AG,
• the timeframe can be up to 8 business days.

This timeframe depends on:

• payment checks,
• your bank,
• business days (excluding weekends and public holidays).

A delay of several days is normal.

Key points

✅ Up to 8 business days
✅ Normal banking timeframes
✅ A slight delay is common

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