How to contact support in case of issues with buyer protection?

Cyclem support intervenes only when buyer protection is still active.

When to contact support

You can contact support if:

• the transaction is not validated,
• an objective issue persists,
• you have used the options provided in the transaction.

Before contacting support, make sure that:

• ✔ you have not confirmed receipt,
• ✔ the deadlines have not expired,
• ✔ the issue falls within the cases outlined in the Terms and Conditions.

→ The contact form is a last resort.

Key points to remember

✔ Support only before validation
✔ Decisions strictly follow the Terms and Conditions
✔ Cyclem does not resolve subjective disputes

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