How do reviews work on Cyclem?

Question

At the end of each transaction, buyers have the option to leave a review for the seller to share their experience. The reviews received by a user are visible on their profile.

When can you leave a review?

A review can be left:

after the transaction has been validated,
once the item has been received and the sale is finalized.

The review pertains only to the specific transaction.

Contents of a review

A review consists of:

a rating,
a written comment (optional).

It helps inform the community about:

the reliability of the seller,
how the transaction went,
the quality of the interaction.

Important rules to know

A review:

cannot be edited,
cannot be deleted,
pertains to a single transaction.

It is therefore possible to:

leave multiple reviews for the same user,
as long as they pertain to different transactions.

It is not possible to publicly reply to a review.

What to do in case of an issue with a review?

If you believe that a review:

is abusive,
does not comply with the platform's rules,
contains inappropriate content,

you can report it directly from the app.

The reported review will then be analyzed by Cyclem in accordance with the applicable rules.

Key points to remember

✔ A review is linked to a transaction
✔ It cannot be edited or deleted
✔ Multiple reviews are possible for the same user
✔ It is not possible to reply to a review
✔ A problematic review can be reported

Keywords: reviews, comments, rating, transaction, reporting, reliability