How to avoid scams on Cyclem?

The best protection lies in simple rules: stay within the app and use only the tools provided by Cyclem.

Essential good practices

To minimize the risk of scams:

• Always pay and sell within the app (never outside Cyclem).
• Refuse any external payment (bank transfer, cash, payment link, suspicious request).
• Never share sensitive personal information, such as:
  • phone number,
  • personal email,
  • bank details.
• Use only Cyclem tools for exchanges and transactions (payment, comments/messaging depending on the stage, delivery).

👉 As long as you stay within the app, you retain the security framework and protection provided.

Warning signs

Be cautious if a user:

• asks you to pay or be paid outside the app,
• suggests continuing the conversation on another channel (email, phone, external messaging),
• sends you an external link to “validate” or “confirm” a payment,
• insists on rushing by bypassing the normal steps.

If in doubt, do not proceed with the transaction until everything is clear.

See also

• Why are payments outside Cyclem prohibited?
• How to verify a seller's reliability?
• Why is Cyclem a secure platform?

Key takeaways

✔ Do everything within the app
✔ No external payments
✔ No sharing of personal information
✔ Use only Cyclem tools

Keywords: scam, security, external payment, personal info, fraud, buyer protection