What is Cyclem’s buyer protection?

Question

The main goal of Cyclem buyer protection is to prevent scams between individuals, particularly cases of non-shipment or packages never received, in a context where Cyclem is not the seller of the items.

The fundamental principle

When you buy an item on Cyclem:

you pay exclusively through the app,
the money is not immediately transferred to the seller,
it is secured until the transaction is completed.

This ensures that the buyer only makes a final payment if they actually receive their item.

If the transaction does not proceed as expected, the buyer is refunded in accordance with the Terms and Conditions.

What buyer protection actually does

It secures the funds during the transaction.
It prevents payment to the seller before validation.
It allows for a refund in cases specifically outlined in the Terms and Conditions.

The funds are managed by Payrexx AG. Cyclem SA is never the seller and never holds the money.

What buyer protection is not

It is not a satisfaction guarantee.
It is not an automatic refund in all cases.
Cyclem does not judge personal preferences.

To find out when you are refunded

👉 See: When am I refunded as a buyer?

This question details all the scenarios outlined in the Terms and Conditions where a refund is issued, as well as their conditions.

Key points to remember

✔ Buyer protection is designed to prevent scams
✔ The money is secured until the transaction is completed
✔ Cyclem is not the seller
✔ Refunds strictly follow the Terms and Conditions

Keywords: buyer protection, secure payment, blocked funds, refund, Terms and Conditions, Payrexx, scams