How do returns work on Cyclem?

On Cyclem, returns are possible for buyers in case of a change of mind or if an item does not meet the buyer’s expectations.

The systematic right of return for every transaction is offered to allow the buyer to obtain a refund in case of doubt or dissatisfaction with an item.

This is because Cyclem does not offer mediation services or dispute management between users. (Indeed, as a technical intermediary, Cyclem cannot verify the authenticity of claims made or the integrity of the parties involved.)

When can I request a return?

The buyer can request a return only if:

• they have received the item,
• they act within a maximum of 24 hours after receipt.

⚠ After this 24-hour period:

• the transaction is considered validated,
• no return can be requested.

How to return the package?

Returns are exclusively made via La Poste.

Sending a return works exactly like shipping via La Poste on

👉 See: How does shipping with La Poste work?

Link with the refund

After a return:

• the buyer is refunded the price of the item,
• the refund is not immediate,
• it only occurs once the seller has received the returned package.

👉 See: How does a refund work on Cyclem?

Key points to remember

✔ Return possible only after receipt
✔ Strict 24-hour deadline
✔ A return = change of mind, not a dispute
✔ Refund after receipt of the returned package

Keywords: returns, right of return, 24-hour deadline, La Poste, refund, change of mind, validated transaction