Send / Receive an item

How does shipping an item on Cyclem work?

How does shipping with Swiss Relay work?

How does shipping with La Poste work?

How does hand delivery work on Cyclem?

What shipping methods are available on Cyclem?

What is the deadline to ship an item?

What happens if I can't send the package on time?

How to properly package an item?

How to choose the right parcel size?

How to get and use the shipping label?

I haven’t received the shipping label or it’s not working

How to track a package?

What happens if the package is lost or stolen?

When is the sale confirmed after shipping?

How much does it cost to ship an item on Cyclem?

My parcel is marked as delivered by La Poste, but I haven’t received it, what should I do?

My parcel shipped via La Poste is taking a long time to arrive, what should I do?

What happens if the buyer does not pick up their parcel on time at the Swiss Relay collection point?