What happens if a transaction does not go smoothly?
If something doesn't go as planned, the transaction doesn't continue “into the void”: it always follows a scenario governed by the platform's rules.
Depending on the situation
Depending on the issue encountered, a specific process applies:
- Non-shipment: cancellation of the transaction and refund to the buyer.
- Shipping delay: monitored waiting period (and if the shipping deadline is exceeded, cancellation and refund according to the established rules).
- Lost or stolen package: specific procedure depending on the shipping method.
- Return: monitored return process, with a refund according to the applicable scenario.
Where can you find the details for each case?
To understand exactly what applies to your situation, check the corresponding pages:
Key points to remember
✔ No case is left without rules
✔ Each situation follows a dedicated procedure
✔ Decisions are made according to the Terms of Use
Keywords: transaction issue, non-compliant transaction, non-shipment, shipping delay, lost package, return, buyer protection, Terms of Use