What happens if the package is lost or stolen?

With Swiss Relay

• If the system declares a loss:

• Cyclem automatically opens the case,
• the buyer is fully refunded,
• the seller is compensated up to a maximum of CHF 100.

⚠ In case of poor packaging, Swiss Relay may refuse to cover the loss.

With La Poste

• Use the tracking number available in the transaction.
• If the package seems lost, click on « Un problème? » to contact Cyclem.
• Cyclem will then handle the case with La Poste.

Key points

✔ Possible compensation with Swiss Relay
✔ Buyer refunded
✔ Seller compensated up to CHF 100
✔ Contact support if in doubt

Keywords: lost package, damaged package, compensation, Swiss Relay, La Poste