How does shipping with La Poste work?

Question

Shipping with La Poste allows the seller to send an item via the Swiss postal network, with a shipping label printed at home and tracking integrated into the Cyclem app.

When does shipping start?

The buyer makes the payment in the app.
The transaction moves to the ongoing status.
The seller can then prepare and send the package.

As long as the item is not sent, the funds remain secure.

Generating the La Poste label

After payment:

a La Poste shipping label is generated automatically,
it is immediately available in the transaction details,
the seller must print the label at home and attach it to the package.

The label contains:

the delivery address,
a tracking number,
the necessary information for dropping off the package.

Dropping off the package

The seller must then:

carefully pack the item,
attach the label visibly,
drop off the package at:

a post office,
or an accepted La Poste drop-off point.

⚠ The package must comply with the weight and size conditions defined by La Poste.

Tracking and delivery

The tracking number is accessible from the transaction in the app.
The buyer and seller can track the package's progress.
Once the package is delivered, the buyer is notified.

Validation and payment

After receiving the package, the buyer has 24 hours to validate the item or initiate a return if there is an issue with the item.

👉 See: How do returns work?

If the buyer reports no issues, the sale is automatically validated after 24 hours.

Automatic validation is irreversible.

Once validated, the funds become available to the seller.

In case of an issue with La Poste

If the tracking does not update or the package seems stuck:

first check the tracking number,
use the "report an issue" button from the transaction,
Cyclem will then take over to handle the case with La Poste.

👉 See: My package shipped via La Poste is taking a long time to arrive, what should I do?

👉 See: My package is marked as delivered by La Poste, but I haven’t received it, what should I do?

Key points to remember

✔ Shipping starts after payment
✔ The La Poste label is generated automatically
✔ The label must be printed at home
✔ Tracking is accessible in the app
✔ The sale is validated 24 hours after delivery

Keywords: La Poste, postal shipping, shipping label, label printing, package tracking, automatic validation